D\u00fcnyan\u0131n\u00a0en b\u00fcy\u00fck yolcu haklar\u0131 \u015firketi AirHelp, T\u00fcrkiye\u2019de yolcular\u0131n en \u00e7ok merak\u00a0etti\u011fi 10 soruya yan\u0131t verdi.<\/span><\/b><\/p>\n

Havayolu\u00a0ile seyahat eden yolcular\u0131n y\u00fczde 85\u2019inin u\u00e7u\u015f haklar\u0131ndan haberdar olmad\u0131\u011f\u0131na\u00a0dikkat \u00e7eken AirHelp uzmanlar\u0131, <\/span>r\u00f6tar<\/span><\/span>, iptal<\/span><\/span>, overbooking<\/span><\/span> ve\u00a0ka\u00e7\u0131r\u0131lan aktarma u\u00e7u\u015fu<\/span><\/span>\u00a0gibi u\u00e7u\u015flarda s\u0131kl\u0131kla ya\u015fanan aksakl\u0131klar hakk\u0131nda en \u00e7ok merak edilen 10\u00a0soruyu yan\u0131tlad\u0131. AirHelp Uzmanlar\u0131, \u201cD\u00fcnya genelinde 4 u\u00e7u\u015ftan birinde gecikme\u00a0ya\u015fan\u0131yor. Bu nedenle havayolu yolcular\u0131n\u0131n haklar\u0131n\u0131 bilmeleri \u015fart\u201d dedi.<\/p>\n

Yolcular\u0131n hangi havayolu \u015firketiyle u\u00e7tu\u011funuza\u00a0bak\u0131lmaks\u0131z\u0131n havayolu ile seyahat eden yolcu haklar\u0131na dair y\u00f6netmeliklerle\u00a0korundu\u011funu, \u00e7o\u011fu durumda u\u00e7a\u011f\u0131n kalk\u0131\u015f yapt\u0131\u011f\u0131 b\u00f6lgenin y\u00f6netmeliklerinin\u00a0ge\u00e7erli oldu\u011fu uyar\u0131s\u0131n\u0131 yapan AirHelp uzmanlar\u0131, havayolu \u015firketlerinden hak\u00a0talep edecek olan yolcular\u0131n destekleyecek kan\u0131tlar\u0131 toplamas\u0131 gerekti\u011fine\u00a0dikkat \u00e7ekiyor. AirHelp uzmanlar\u0131, \u015funlar\u0131 s\u00f6yledi: \u201cHavayolu s\u0327irketinin\u00a0aksakl\u0131g\u0306\u0131n nedenini s\u00f6ylemesini talep edin. Havayolu s\u0327irketinin size\u00a0g\u00f6nderdig\u0306i SMS mesajlar\u0131, e-postalar veya bildirimleri saklay\u0131n. Yas\u0327ad\u0131g\u0306\u0131n\u0131z\u00a0aksakl\u0131g\u0306\u0131 g\u00f6steren t\u00fcm ilan veya u\u00e7us\u0327 bilgisi panolar\u0131n\u0131n fotog\u0306raf\u0131n\u0131 \u00e7ekin.\u00a0Son var\u0131s\u0327 noktas\u0131na vard\u0131g\u0306\u0131n\u0131z zaman\u0131 not edin.<\/span>\u2028<\/span>Binis\u0327\u00a0kart\u0131n\u0131z\u0131 (art\u0131 alternatif u\u00e7us\u0327lar\u0131n\u0131z\u0131n binis\u0327 kartlar\u0131n\u0131) saklay\u0131n.\u2028<\/span>Sat\u0131n almak zorunda kald\u0131g\u0306\u0131n\u0131z her s\u0327eyin fis\u0327ini\u00a0saklay\u0131n. Havayolu s\u0327irketlerinin para iadesi yapmak veya tazminat \u00f6demek\u00a0yerine kupon ya da u\u00e7us\u0327 mili sunabilir. Bir feragatname imzalar veya kupon\u00a0kabul ederseniz tazminat hakk\u0131n\u0131z\u0131 kaybedebilirsiniz. Bu nedenle, adil bir\u00a0anlas\u0327ma yapt\u0131g\u0306\u0131n\u0131zdan emin deg\u0306ilseniz hi\u00e7bir s\u0327eyi kabul etmeyin.\u201d<\/span><\/p>\n

\u0130\u015fte havayolu yolcular\u0131n\u0131n cevab\u0131n\u0131 merak etti\u011fi 10\u00a0soru: <\/span><\/p>\n

1.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/span><\/b>Havayolu \u015firketinin u\u00e7u\u015f plan\u0131m\u0131\u00a0de\u011fi\u015ftirmesi ne anlama gelir?<\/span><\/b><\/p>\n

R\u00f6tarl\u0131 veya iptal edilen u\u00e7u\u015flar i\u00e7in havayolu\u00a0\u015firketi, u\u00e7u\u015fu rezervasyon yapt\u0131\u011f\u0131n\u0131z orijinal u\u00e7u\u015f takviminden farkl\u0131 bir saat\u00a0veya tarihe yeniden planlayabilir. Yolcu olarak, bu yeni u\u00e7u\u015f plan\u0131n\u0131 kabul\u00a0etme veya para iadesi hakk\u0131 isteme hakk\u0131na sahipsiniz. Yeni u\u00e7u\u015f plan\u0131 size son\u00a0dakikada bildirilirse \u00e7e\u015fitli fakt\u00f6rlere ba\u011fl\u0131 olmak \u00fczere para iadesine ek\u00a0olarak tazminat alabilirsiniz. <\/span><\/p>\n

2.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/span><\/b>Ortak u\u00e7u\u015fum varsa tazminat alabilir\u00a0miyim?<\/span><\/b><\/p>\n

Aksakl\u0131k ya\u015fanan u\u00e7u\u015funuz kriterleri kar\u015f\u0131l\u0131yorsa\u00a0tazminat alabilirsiniz. Genellikle ortak u\u00e7u\u015funuz varsa tazminat\u0131 \u00f6deme\u00a0sorumlulu\u011fu, r\u00f6tar veya iptal s\u0131ras\u0131nda u\u00e7u\u015fu ger\u00e7ekle\u015ftiren havayolu \u015firketine\u00a0aittir. Aktarmal\u0131 u\u00e7u\u015flar\u0131n\u0131z ayn\u0131 rezervasyonun par\u00e7as\u0131ysa ve AB\u2019den kalk\u0131\u015f\u00a0yap\u0131yorsa veya AB\u2019deki bir havayolu \u015firketine aitse tazminat talep\u00a0edebilirsiniz. Ayn\u0131 zamanda aksakl\u0131\u011f\u0131n tazminat ko\u015fullar\u0131n\u0131 kar\u015f\u0131lamas\u0131\u00a0gerekir.<\/span><\/p>\n

3.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/span><\/b>Tazminat talebinde bulunmak i\u00e7in ne\u00a0kadar s\u00fcrem var?<\/span><\/b><\/p>\n

\u00c7o\u011fu yasa uyar\u0131nca u\u00e7u\u015f tazminat\u0131 hakk\u0131n\u0131z\u0131n belirli\u00a0bir s\u00fcresi vard\u0131r, bu nedenle hak talebiniz i\u00e7in ge\u00e7erli. U\u00e7u\u015fu\u00a0ger\u00e7ekle\u015ftirdi\u011finiz yer ve havayolu \u015firketinin merkez ofisinin bulundu\u011fu yere\u00a0ba\u011fl\u0131 olaca\u011f\u0131ndan, hak talebiniz i\u00e7in ge\u00e7erli olabilecek farkl\u0131 zaman a\u015f\u0131m\u0131\u00a0s\u00fcreleri olabilece\u011fini bilmek \u00f6nemlidir.<\/span><\/p>\n

4.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/span><\/b>U\u00e7u\u015fum bir tatil paketine dahilse\u00a0r\u00f6tar tazminat\u0131 veya iptal tazminat\u0131 talep edebilir miyim?<\/span><\/b><\/p>\n

Evet, gerekli kriterleri kar\u015f\u0131lad\u0131\u011f\u0131 s\u00fcrece bu u\u00e7u\u015fla\u00a0ilgili hak talebinde bulunabilirsiniz. Havayolu \u015firketleri, yolcular\u0131n\u0131n\u00a0zarar\u0131n\u0131 tazmin etmekle y\u00fck\u00fcml\u00fcd\u00fcr; bu nedenle bilet bir tatil paketine dahil\u00a0olarak sat\u0131lm\u0131\u015f olsa bile yasalar uygulan\u0131r. <\/span><\/p>\n

5.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/span><\/b>Online seyahat acentesi \u00fczerinden\u00a0rezerve etti\u011fim u\u00e7u\u015f i\u00e7in tazminat alabilir miyim?<\/span><\/b><\/p>\n

Evet, biletinizi nereden rezerve etti\u011finizin \u00f6nemi\u00a0yoktur. Tek \u00f6nemli olan, tazminat gerekliliklerini kar\u015f\u0131lamas\u0131d\u0131r. 3\u00a0saat\u00a0veya daha fazla r\u00f6tar ger\u00e7ekle\u015fen ya da planlanan u\u00e7u\u015f zaman\u0131na 14\u00a0g\u00fcnden\u00a0k\u0131sa bir s\u00fcre kala iptal edilen u\u00e7u\u015flar i\u00e7in tazminat talep edebilirsiniz.\u00a0Havayolu \u015firketinin aksakl\u0131k konusunda kusurlu olarak kabul edilmesi de\u00a0gerekir.<\/span><\/p>\n

6.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/span><\/b>R\u00f6tarl\u0131 u\u00e7u\u015flar veya u\u00e7u\u015f iptalinden\u00a0sonra ek masraflarla ilgili hak talebinde bulunabilir miyim? Ne i\u00e7in hak\u00a0talebinde bulunabilirim?<\/span><\/b><\/p>\n

Sadece u\u00e7u\u015fta ya\u015fanan aksakl\u0131k sonras\u0131nda olu\u015fan\u00a0temel masraflar i\u00e7in hak talebinde bulunabilirsiniz. \u00d6rnek olarak \u015funlar\u00a0verilebilir:<\/span><\/p>\n

\u2022\u00a0\u00a0\u00a0\u00a0Yiyecek ve i\u00e7ecek<\/span><\/p>\n

\u2022\u00a0\u00a0\u00a0\u00a0Otel rezervasyonlar\u0131<\/span><\/p>\n

\u2022\u00a0\u00a0\u00a0\u00a0Ula\u015f\u0131m biletleri<\/span><\/p>\n

\u00a0<\/span><\/p>\n

Aksakl\u0131k ya\u015fad\u0131ktan sonra ekstra masraflar i\u00e7in 2\u00a0seneye kadar hak talebinde bulunabilirsiniz. Uzun s\u00fcreli r\u00f6tarlarda havayolu\u00a0\u015firketinin her zaman yemek ve konaklama, havaalan\u0131na gidi\u015f-d\u00f6n\u00fc\u015f ula\u015f\u0131m ve\u00a0ileti\u015fim olanaklar\u0131na eri\u015fim gibi ihtiya\u00e7lar\u0131n\u0131z\u0131 kar\u015f\u0131lamas\u0131 gerekir. AirHelp\u00a0Air \u00fcyelerine masraflar i\u00e7in geri \u00f6deme yard\u0131m\u0131 da sunuluyor. <\/span><\/p>\n

7.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/span><\/b>U\u00e7u\u015fumda r\u00f6tar ger\u00e7ekle\u015fir veya\u00a0u\u00e7u\u015fum iptal edilirse otel rezervasyonlar\u0131ma ne olur?<\/span><\/b><\/p>\n

U\u00e7u\u015funuz EC\u00a0261 kapsam\u0131nda tazminata uygunsa\u00a0600\u00a0Euro\u2019nun TL kar\u015f\u0131l\u0131\u011f\u0131 kadar tazminat alabilirsiniz. Aksakl\u0131k nedeniyle\u00a0otelde kalman\u0131z gerekirse bu masraflar\u0131 da havayolu \u015firketinden talep\u00a0edebilirsiniz. Bu nedenle faturalar\u0131n\u0131z\u0131 saklaman\u0131z\u0131 \u00f6neriyoruz. Ek olarak, AirHelp\u00a0Air \u00fcyelerine zorunlu masraflar i\u00e7in geri \u00f6deme yard\u0131m\u0131 sunuluyor. <\/span><\/p>\n

8.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/span><\/b>Alternatif u\u00e7u\u015fumda u\u00e7u\u015f s\u0131n\u0131f\u0131m\u00a0d\u00fc\u015f\u00fcr\u00fcld\u00fcyse ne yapmal\u0131y\u0131m?<\/span><\/b><\/p>\n

As\u0131l u\u00e7u\u015funuz iptal edildiyse ve havayolu \u015firketi\u00a0size sundu\u011fu alternatif u\u00e7u\u015fta u\u00e7u\u015f s\u0131n\u0131f\u0131n\u0131z\u0131 d\u00fc\u015f\u00fcrd\u00fcyse (\u00f6r. business\u2019tan\u00a0ekonomi s\u0131n\u0131f\u0131na) ilk bilet \u00fccretinizin y\u00fczde 30 ila y\u00fczde 75\u2019i kadar geri\u00a0\u00f6deme alman\u0131z gerekir. Bunun yerine u\u00e7u\u015f s\u0131n\u0131f\u0131n\u0131z y\u00fckseltildiyse havayolu\u00a0\u015firketi y\u00fckseltme i\u00e7in sizden ekstra \u00fccret alamaz. <\/span><\/p>\n

9.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/span><\/b>U\u00e7u\u015fumda r\u00f6tar ger\u00e7ekle\u015fir veya\u00a0u\u00e7u\u015fum iptal edilir ve havayolu \u015firketi bana yo\u011fun sezonda kalk\u0131\u015f yapan\u00a0alternatif bir u\u00e7u\u015f sunarsa fazladan \u00f6deme yapmam gerekir mi?<\/span><\/b><\/p>\n

Havayolu \u015firketinin sundu\u011fu alternatif u\u00e7u\u015f yo\u011fun\u00a0sezondaysa ek \u00fccret \u00f6demeniz gerekmez. Hatta baz\u0131 durumlarda, havayolu\u00a0\u015firketinin gerekli ko\u015fullar\u0131 kar\u015f\u0131lamas\u0131 durumunda tazminata uygun\u00a0olabilirsiniz.<\/span><\/p>\n

10.\u00a0\u00a0\u00a0<\/span><\/b>Havayolu \u015firketiyle anla\u015fmazl\u0131k\u00a0ya\u015farsam ne yapabilirim?<\/span><\/b><\/p>\n

Anla\u015fmazl\u0131k ya\u015faman\u0131z durumunda birka\u00e7 se\u00e7ene\u011finiz\u00a0vard\u0131r: Tazminatla ilgili anla\u015fmazl\u0131klar i\u00e7in do\u011frudan havayolu \u015firketinden hak\u00a0talebinde bulunabilir veya AirHelp ile bir hak talebi ba\u015flatabilirsiniz. Hak\u00a0talebinizi haks\u0131z yere reddetmeleri durumunda, havayolu \u015firketinden ayr\u0131\u00a0ba\u011f\u0131ms\u0131z veri sistemlerine sahip oldu\u011fumuz i\u00e7in AirHelp ile tazminata uygun\u00a0olup olmad\u0131\u011f\u0131n\u0131z\u0131 \u00f6\u011frenebilirsiniz. Daha zorlu durumlarda davay\u0131 yasal\u00a0uzmanlar\u0131m\u0131za devretmemiz gerekebilir. Havayolu \u015firketi, hak etti\u011finiz\u00a0tazminat\u0131 \u00f6demeyi reddederse bu durumu mahkemeye ta\u015f\u0131man\u0131z gerekebilir. Hak\u00a0talebinizi AirHelp ile ba\u015flat\u0131rsan\u0131z t\u00fcm yasal prosed\u00fcrleri sizin ad\u0131n\u0131za y\u00fcr\u00fct\u00fcl\u00fcyor.\u00a0\u00a0AirHelp, \u2018Kazanamazsak \u00fccret\u00a0\u00f6demiyorsunuz\u2019 ilkesiyle \u00e7al\u0131\u015f\u0131yor, yani sadece tazminat al\u0131rsan\u0131z \u015firkete \u00f6deme\u00a0yap\u0131yorsunuz. <\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

D\u00fcnyan\u0131n\u00a0en b\u00fcy\u00fck yolcu haklar\u0131 \u015firketi AirHelp, T\u00fcrkiye\u2019de yolcular\u0131n en \u00e7ok merak\u00a0etti\u011fi 10 soruya yan\u0131t verdi. Havayolu\u00a0ile seyahat eden yolcular\u0131n y\u00fczde 85\u2019inin u\u00e7u\u015f haklar\u0131ndan haberdar olmad\u0131\u011f\u0131na\u00a0dikkat \u00e7eken AirHelp uzmanlar\u0131, r\u00f6tar, iptal, overbooking ve\u00a0ka\u00e7\u0131r\u0131lan aktarma u\u00e7u\u015fu\u00a0gibi u\u00e7u\u015flarda s\u0131kl\u0131kla ya\u015fanan aksakl\u0131klar hakk\u0131nda en \u00e7ok merak edilen 10\u00a0soruyu yan\u0131tlad\u0131. AirHelp Uzmanlar\u0131, \u201cD\u00fcnya genelinde 4 u\u00e7u\u015ftan birinde gecikme\u00a0ya\u015fan\u0131yor. Bu nedenle …<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[22,16],"tags":[],"class_list":["post-304783","post","type-post","status-publish","format-standard","","category-maga","category-teknolo"],"_links":{"self":[{"href":"https:\/\/www.davutgulec.com\/wp-json\/wp\/v2\/posts\/304783","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.davutgulec.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.davutgulec.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.davutgulec.com\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.davutgulec.com\/wp-json\/wp\/v2\/comments?post=304783"}],"version-history":[{"count":0,"href":"https:\/\/www.davutgulec.com\/wp-json\/wp\/v2\/posts\/304783\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.davutgulec.com\/wp-json\/wp\/v2\/media?parent=304783"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.davutgulec.com\/wp-json\/wp\/v2\/categories?post=304783"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.davutgulec.com\/wp-json\/wp\/v2\/tags?post=304783"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}